Front Office Manager
Black Desert Resort Black Desert Resort Ivins, UT Ivins, UT Full-time Full-time $65,000 - $75,000 a year $65,000 - $75,000 a year About Us:
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global.
With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality.
Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort.
As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.
Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT.
Your journey toward a fulfilling career in this unique setting starts here.
Welcome to a workplace as extraordinary as the landscape that surrounds it! Overview:
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery.
Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art spa, and retail options.
We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.
Job Overview:
The Front Desk Manager role is integral to maintaining the high standard of guest service for which Black Desert Resort is renowned.
The Front Desk Manager will be responsible for overseeing all front desk operations, ensuring that each guest is addressed by name and provided with personalized and exceptional service.
Job Specifications:
Onsite:
Black Desert Resort Shift & Schedule Availability:
Year Round / Full Time The budgeted range starts at $65,000 - $75,000
annual bonus.
Actual pay will be adjusted based on experience.
Job Responsibilities but not limited to:
Lead and manage all aspects of the front office department, ensuring all guests receive a high level of service that is consistent with the standards of Black Desert Resort.
Train and mentor front office staff in all operational procedures, emphasizing the importance of addressing each customer by name to personalize the guest experience.
Oversee guest check-in and check-out processes, ensuring they are efficient and meet the resort's high standards of service.
Handle guest reservations, inquiries, and any complaints or issues, ensuring they are resolved promptly and satisfactorily.
Collaborate with other departments to ensure a seamless experience for guests, maintaining communication and coordination at all times.
Implement and maintain front office policies and procedures.
Monitor and manage room inventory and rates to maximize occupancy and revenue.
Ensure that the front desk is staffed appropriately at all times, creating schedules and overseeing staff training and development.
Regularly review and analyze guest feedback to identify areas for improvement and implement changes as necessary.
Proven ability to manage operating and labor cost to budget Maintain a professional and high-quality front office environment.
Qualifications:
Bachelor's degree in Hospitality Management or a related field.
Minimum of 3 years of front office management experience in a luxury hotel or resort setting.
Exceptional leadership and customer service skills, with a focus on personalizing guest experiences.
Strong communication and interpersonal skills, with the ability to interact positively with guests and staff.
Proficiency in hotel management software and Microsoft Office Suite.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Flexibility to work various shifts, including weekends and holidays.
Compensation Range:
The compensation for this position is $65,000.
00/Yr.
- $75,000.
00/Yr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
At Pyramid Global Hospitality, people come first.
As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company! Location Description:
Discover the extraordinary at Black Desert Resort in the heart of Ivins, UT, managed by Pyramid Global.
With an impressive 791 guest rooms and 20,000 sq ft of meeting space spread across 13 unique venues, our resort offers a workplace that seamlessly blends luxury, nature, and top-notch hospitality.
Embrace a distinctive culture where the essence of Ivins comes alive in every corner of the Black Desert Resort.
As a valued member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match and recognition programs tailored to celebrate your dedication.
Join us at Black Desert Resort, where your career is not just a job but an immersive experience in a desert oasis that captures the spirit of Ivins, UT.
Your journey toward a fulfilling career in this unique setting starts here.
Welcome to a workplace as extraordinary as the landscape that surrounds it! Overview:
Location Description:
Black Desert Resort, located in the stunning landscape of Southern Utah, offers a unique luxury experience amidst breathtaking natural scenery.
Our resort features a championship 19-hole golf course designed by Tom Weiskopf, luxurious accommodations, and a variety of amenities including upscale dining options, a state-of-the-art spa, and retail options.
We cater to discerning guests seeking a unique and high-end experience, offering them impeccable accommodations, world-class amenities, and an unforgettable stay.
Job Overview:
The Front Desk Manager role is integral to maintaining the high standard of guest service for which Black Desert Resort is renowned.
The Front Desk Manager will be responsible for overseeing all front desk operations, ensuring that each guest is addressed by name and provided with personalized and exceptional service.
Job Specifications:
Onsite:
Black Desert Resort Shift & Schedule Availability:
Year Round / Full Time The budgeted range starts at $65,000 - $75,000
annual bonus.
Actual pay will be adjusted based on experience.
Job Responsibilities but not limited to:
Lead and manage all aspects of the front office department, ensuring all guests receive a high level of service that is consistent with the standards of Black Desert Resort.
Train and mentor front office staff in all operational procedures, emphasizing the importance of addressing each customer by name to personalize the guest experience.
Oversee guest check-in and check-out processes, ensuring they are efficient and meet the resort's high standards of service.
Handle guest reservations, inquiries, and any complaints or issues, ensuring they are resolved promptly and satisfactorily.
Collaborate with other departments to ensure a seamless experience for guests, maintaining communication and coordination at all times.
Implement and maintain front office policies and procedures.
Monitor and manage room inventory and rates to maximize occupancy and revenue.
Ensure that the front desk is staffed appropriately at all times, creating schedules and overseeing staff training and development.
Regularly review and analyze guest feedback to identify areas for improvement and implement changes as necessary.
Proven ability to manage operating and labor cost to budget Maintain a professional and high-quality front office environment.
Qualifications:
Bachelor's degree in Hospitality Management or a related field.
Minimum of 3 years of front office management experience in a luxury hotel or resort setting.
Exceptional leadership and customer service skills, with a focus on personalizing guest experiences.
Strong communication and interpersonal skills, with the ability to interact positively with guests and staff.
Proficiency in hotel management software and Microsoft Office Suite.
Detail-oriented with excellent organizational and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Flexibility to work various shifts, including weekends and holidays.
Compensation Range:
The compensation for this position is $65,000.
00/Yr.
- $75,000.
00/Yr.
based on qualifications and experience.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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